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This study aims to test the relationship between ageing, professional status and well-being and the moderating role that job resources might have in this relationship.

The authors relied upon the literature on well-being and the job demands–resources (JD-R) model and employed the Copenhagen psychological questionnaire administered to patient care workers in three paediatric hospitals belonging to the same healthcare organization.

The findings, on the one hand, confirm a not-significant relationship between ageing, professional status and well-being; on the other hand, they indicate that job resources have a positive, significant and direct impact on well-being and a significant role in moderating the relationship between ageing, professional status and well-being.

The present paper has manifold academic and practical interesting implications as it contributes to the literature on the well-being of healthcare workers and provides implications to identify interventions for better human resource (HR) management in the healthcare context.

This study aims to propose a framework for understanding the construction of extraordinary consumer experiences in events from a multidimensional and longitudinal value perspective.

The main research site was the Rock in Rio Brazil VI festival, an extraordinary consumption experience. The study takes a phenomenological interpretative approach, for which input was obtained using multiple data collection techniques (in-depth interviews, diaries and photographs) in a longitudinal study that took place over 18 months. The study also includes the first author’s observations and interactions with the event organizer and its partners during the same period, and post-pandemic complementary data that were collected in 2021.

The research findings demonstrate the integrative potential of concepts and theories that are analysed in the light of a longitudinal perspective for understanding value formation for consumers in their experience of extraordinary events. It also indicates that the construction of experience involves a high level of interaction and a high degree of engagement with the consumer in order to foster the development of an affective relationship between the service provider and the user that is based on a co-created experience.

The study answers call for more research into understanding consumer value, and how it is created, delivered and developed over time (Helkkula et al., 2012). It also expands our understanding of consumption experiences and the consumer journey (Lemon and Verhoef, 2016). It encourages longitudinal qualitative studies to be carried out and analyses value in the consumption experience in the field of events.